Monday Mindset: Start your week off well! How happy are you?

Dear Pet Lover,

How happy are you?

What is your intention for the week?

Ask yourself…

If you’re not happy with what you have, how could you be happier with more?

What are you most happy with now?

A favorite Mind-Setting Quote:

“Happiness is the meaning and the purpose of life, the whole aim and end of human existence.”

~Aristotle (Ancient Greek Philosopher, Scientist and Physician, 384 BC-322 BC)

Would it make you happier to have someone come alongside you and help you achieve your goals? Executive coaching could be your next step. Email Michelle@ShawnaSchuh.com to set up your complimentary session to find out if Executive Coaching is right for you.

Blessings,

Shawna

Copyright © 2017 |  www.ShawnaSchuh.com  | All rights reserved

                                   

Monday Mindset: Start your week off well! Are you looking out for beauty?

Dear Pet Lover,

Are you looking out for beauty?

What is your intention for the week?

Ask yourself…

 

What makes something beautiful?

Can you see it now and if not, can you add something beautiful to your environment this week?

A favorite Mind-Setting Quote:

 

“For every beauty, there is an eye somewhere to see it. For every truth, there is an ear somewhere to hear it. For every love, there is a heart somewhere to receive it.”

~Ivan Panin (Russian mathematician, 1855-1942)

Business coaching brings out the beauty in you and your talents.

If you want to step into doing, having and being more, invest in your best asset and get coaching for you!

503-970-5774

Blessings,

Shawna

Copyright © 2017 |  www.ShawnaSchuh.com  | All rights reserved

         

Monday Mindset: Start your week off well! Are you playing it too safe?

Dear Pet Lover,

Are you playing it too safe?

What is your intention for the week?

Ask yourself…

Is it really always better to be safe than sorry?

Are you playing something too safe and how can you think about it differently?

A favorite Mind-Setting Quote:

“After all these years, I am still involved in the process of self-discovery. It’s better to explore life and make mistakes than to play it safe.

Mistakes are part of the dues one pays for a full life.” ~Sophia Loren (Italian film Actress, b.1934)

 

   Sometimes we play it safe because of fear, or because we really need an outside view.

   Executive coaching will help give you that outside view.

   If you are ready to find out how you can move forward faster, better and with more clarity.

   

 Give me a call to find out if coaching is something you are ready for. 503-970-5774

I look forward to serving you!

 

Blessings,

Shawna

Copyright © 2017 |  www.ShawnaSchuh.com  | All rights reserved

Pet Women Weekly – I’m Sorry for the Inconvenience!

Dear Pet Lover,

Can only one experience ruin an entire brand?

The man behind me on the shuttle bus was tired, dirty, he had been visiting his son for a week in Oregon and hadn’t realized he would be roughing it in a tent.

Our conversation started as I boarded the bus, saying to the driver, “Wow, that was a long wait…”I had dropped off my rental and was heading back to an airport hotel to save me time the next morning for my 6 AM flight. “I’m glad I wasn’t in a hurry!” I smiled and felt thankful I had brought a book.

“I’m glad I wasn’t in a hurry!” I smiled and felt thankful I had brought a book.

“This wasn’t nearly as bad as the Quality Inn!” The man behind me said, “I waited OVER AN HOUR for their shuttle bus and I said to myself – I will NEVER stay at a Quality Inn again.”

I didn’t say anything because I didn’t want to go there, though I realized too late that I had started it.

Wisdom, I’ve learned is keeping my thoughts and any frustrations I can’t control to myself. Obviously, this wisdom comes and goes….

“And here’s what they said about it, “I’m sorry for the inconvenience.” Can you believe it? An hour I waited and then I get a heartless, “I’m sorry for the inconvenience.”  I made a decision right then and there that I would never use that hotel again.”

I remained silent this time, the wisdom kicked in! I did note however that this business could use some clearer leadership and a brush up on customer service.

What if the person this man talked to had said instead, “How horrible for you! Can I provide you with some water or get you a coffee?”

Just a small little gesture of concern may have completely flipped this experience from a distasteful one, to one where he felt heard.

So, what do you say when someone is upset? How do you handle an irate customer? Do you apologize or do you listen and relate?

Most of us are doing the best we can, and when we’re in business, doing better than normal is how we succeed. Today, ask your team what they say when someone is displeased? Do they make excuses? Do they say, I’m sorry for the inconvenience? Or, there’s nothing I can do about that?

What if you and your team did it differently, better? Here’s how:

     1.  Listen – let the customer talk, lament, criticize.

      2. Relate to them – “That’s horrible” or “You certainly didn’t need that” or “How unfortunate.”

      3. Then ask them if they want the smallest thing – “Would you like to sit down? What can I bring you, some water, or coffee?” Or, “What can I do for you now? Or even something light-hearted, I bet you’d feel better if you could pet a dog!”

When you do these small things you can avoid a customer who remembers only the bad thing. And sometimes it’s the bad things and how we handle them that makes a more loyal fan.

Let me know how you handle these types of situations!

Blessings, Shawna

WIPIN is BEYOND thrilled that Barbara Zawlocki, the publisher, and editor of the hot, fashionable pet magazine to-die-for called LICK – has agreed to edit and take charge of this issue of WIPIN’s Spring 2017 Top Women in the Pet Industry magazine!

These magazines have been seen and read by over 3 million and they are evergreen so this number just grows and grows!

When you buy a full page ad – you receive an additional full page profile (2 FULL PAGES in the WIPIN Spring edition!)

You also receive YOUR LOGO in LICK Magazine! (For Current WIPIN Members only)

Jump into this deal now!

Click this link to purchase your ad!

Download your free digital version here: https://www.womeninthepetindustry.com/magazine/

Are you going to 

May 18th, 2017- May 20, 2017

Register Now!

Fill out this ATTENDEE LIST!

Stay tuned for more info about a WIPIN Member Meetup!

Copyright © 2017 |  Women In The Pet Industry Network | All rights reserved.

Monday Mindset: Start your week off well! Ready to do the impossible?

Monday Mindset: Start your week off well! Ready to do the impossible?

Dear Pet Lover,

Ready to do the impossible?

What is your intention for the week?

Ask yourself…

 

Where do you draw the line between possible and impossible?

Can you attempt the impossible this week?

 

 A favorite Mind-Setting Quote:

“If you believe in what you are doing, then let nothing hold you up in your work.

Much of the best work of the world has been done against seeming impossibilities.

The thing is to get the work done.”

~Dale Carnegie (American lecturer, author, 1888-1955)

 

Women in the Pet Industry Network (WIPIN) is the only cross-category network  in the world with the sole purpose of bringing like-minded pet professionals together to grow, give and connect for mutual benefit!

This network provides opportunities to not only partner, but to cross-promote and grow in astonishing and thought provoking ways.

Please consider joining us if you haven’t already!

 I look forward to serving you!

Blessings,

Shawna

Copyright © 2017 |  www.ShawnaSchuh.com  | All rights reserved